Faq

Of course! You can save your order and pick it back up whenever you want. You’ll find it in your account ready to continue right where you left off.

Of course! You can return to your order whenever you want from your account and add more photos to the same order without any issue within our professional photo retouching service. Everything is saved so you can continue right where you left off.

To move forward with your order, you just need to click the “Next” button in the top right corner and follow the steps one by one: summary, payment and confirmation within our professional photo retouching platform. It’s a simple and quick process.

Yes. You can select different delivery times for each batch within the same order, depending on the specific needs of each block of images. This way, you can prioritize the batches you need most urgently and keep standard timelines for the rest. Keep in mind that shorter delivery times may involve a surcharge, which is calculated automatically based on the option you select for each batch.

First you need to register on the platform and log in to your account. Once inside, you’ll be able to create and upload your orders step by step from your client area.

Images can’t be uploaded until the order is completed and closed, since that’s when the retouching begins within our photo editing service for ecommerce. If you need to receive results sooner, you can split your project into several orders.

Not exactly, but don’t worry. If you leave the window, the upload will stop. However, you can open another tab or browser within the same order and continue uploading your images without any issue on our postproduction platform.

To send us your images, you need to upload them directly to our photo retouching outsourcing platform. This allows us to guarantee correct reception and management of the files. If you need personalized assistance, we can put you in touch with one of our sales reps.

You can upload your photos and orders in the following formats: JPG, JPEG, PNG, GIF, BMP, TIF, TIFF, PSD, RAW, EPS, PDF and ZIP, among others. We recommend using JPG or PNG for a faster upload of the files.

You can upload as many photos as you need. If the volume is very high or the files are very large, we recommend splitting them into several orders to better organize the process and speed up the delivery of your photo retouching.

Yes. You can add all the example images and instructions you need when placing your order. We accept formats such as PNG, JPG, TIF, PDF or DOC, so you can tell us exactly how you want the result in your photo editing for ecommerce or your professional product retouching.

When creating your order, you’ll see a specific section on the right to add reference images. You just need to drag them or select them from your device so we can understand precisely the style you’re looking for.

Yes. Within each order you’ll find a section called “Resources”, where you can upload all the example images you need: photos, videos, texts or Photoshop actions. The more information you give us, the better we can tailor the result to what you’re looking for.

Orders are reviewed Monday to Thursday, from 9:00 to 18:00, and on Fridays from 9:00 to 17:00. Weekends and holidays are not processed. As soon as the next business day arrives, the order continues on its way.

Yes. Rush orders within our professional photo postproduction service have an additional cost depending on the selected timeframe: 12, 24 or 48 hours. The standard delivery time is 72 hours.

Our customer service hours are Monday to Thursday, from 9:00 to 18:30, and on Fridays from 9:00 to 17:30. Outside those hours you can leave us a message and we’ll reply as soon as possible. As a specialized photo retouching company, we always prioritize direct and personalized attention.

Of course. You just need to send us a screenshot, the order name and the file names. Corrections resulting from errors are free and are handled with priority within our image retouching service for brands, photographers and ecommerces.

If you choose a clipping level different from the one needed, nothing happens. If the error was in your favor, we’ll credit you the difference as a discount on your next order. We want you to always have the peace of mind of being in good hands within our photo retouching company.

Of course. You can add several email addresses and even a mobile number to receive notifications and updates on your order status via SMS. This way, everyone involved can easily follow the process.

Yes, completely. We guarantee the security and confidentiality of your product images through data protection protocols and high storage standards. Your files are protected at all times within our photo retouching service for businesses and ecommerce.

We keep your finished files for 30 days. After that time, they are automatically deleted to guarantee the security and confidentiality of your images within our professional photo postproduction service.

Once the payment is completed, you’ll receive a confirmation email. Then, access your client area and click the green arrow to download your photos. A .zip file will be generated for every 400 MB.